jilliko Frequently Asked Questions

The minimum age to register and play at jilliko is 21 years old, in full compliance with Philippine gaming regulations enforced by PAGCOR. This is a strict requirement — no exceptions. jilliko uses age verification procedures during registration and KYC to ensure compliance. If a player is found to be under 21, their account will be immediately suspended and all funds returned.

jilliko requires Know Your Customer (KYC) verification before processing your first withdrawal. Accepted documents include:

• Government-issued photo ID (Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate — dated within the last 3 months)
• Selfie holding your ID (for identity confirmation)

Documents can be uploaded directly through your jilliko account settings. Verification is typically completed within 24–48 hours on business days.

No. jilliko strictly allows only one account per person. Creating multiple accounts (also called multi-accounting) is a violation of jilliko's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function rather than creating a new account.

On the jilliko login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and you're back in. If you don't receive the email, check your spam or junk folder. Still nothing? Contact our support team at [email protected] and we'll sort it out for you.

You can update certain account details — like your contact number, address, and communication preferences — directly from your jilliko account settings page. However, changes to your registered name, date of birth, or email address require identity verification and must be requested through our support team. This is to protect your account from unauthorized changes.

If you wish to permanently close your jilliko account, contact our support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. Please note that if you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and can be set up immediately. Visit our Responsible Gaming page to learn more.

jilliko is designed specifically for Filipino players and operates under Philippine gaming regulations. Access from certain other countries may be restricted based on local laws. If you are a Filipino citizen temporarily abroad (OFW or traveling), please check with our support team regarding access from your current location. We recommend always using jilliko responsibly and within the bounds of applicable local laws.

jilliko supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All payment methods are for informational reference. jilliko does not accept cryptocurrency deposits or credit card gambling deposits, in compliance with current Philippine payment regulations.

The minimum deposit at jilliko is ₱100 via GCash or PayMaya / Maya. For bank transfers, the minimum may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by jilliko, though your payment provider may impose their own daily limits (e.g., GCash has a daily send limit depending on your account verification level).

GCash and PayMaya deposits are typically instant — your jilliko balance updates in real time once the transaction is confirmed. Bank transfers may take anywhere from a few minutes to a few hours depending on your bank and the time of day. Transfers made outside banking hours or on weekends may take longer. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

jilliko does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider before making a transfer. Any fees charged by third-party payment providers are outside jilliko's control and are the responsibility of the player.

No. jilliko requires that all deposits come from a payment account registered in your own name. Deposits from third-party accounts (family members, friends, or any other person) are not permitted. This is a standard anti-money laundering (AML) requirement. Deposits from unverified third-party sources may be flagged, held, or returned, and your account may be subject to review.

Yes — and we strongly encourage it. jilliko's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect. Learn more on our Responsible Gaming page.

First, check your GCash or bank app to confirm whether the amount was deducted from your account. If it was deducted but hasn't appeared in your jilliko balance after 2 hours, contact our support team immediately with:

• Your jilliko username or registered email
• The transaction reference number from your payment app
• The amount and date/time of the transaction

Our team will investigate and resolve the issue as quickly as possible.

Log in to your jilliko account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts.

Processing times vary by method:

• GCash / PayMaya: Typically 1–3 hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• UnionBank / InstaPay-enabled banks: Often same day or next day

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. jilliko processes withdrawal requests within 24 hours on business days.

The minimum withdrawal amount at jilliko is ₱200. There is no maximum single withdrawal limit set by jilliko, though very large withdrawals may require additional verification as part of our standard AML procedures. Your payment provider may also have their own receiving limits.

Common reasons for a delayed withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal submitted outside business hours
• Additional security review triggered by account activity
• Bank processing delays on the recipient's end

If your withdrawal has been pending for more than 48 hours without explanation, contact our support team with your withdrawal reference number.

As a general rule, jilliko follows a same-source withdrawal policy — meaning withdrawals should go back to the same payment method used for deposits. This is a standard AML compliance measure. If your original payment method is no longer available (e.g., a closed bank account), contact our support team to discuss alternative arrangements. Additional verification may be required.

jilliko does not charge withdrawal fees on standard cashouts. However, your bank or e-wallet provider may apply receiving fees or transfer charges. InstaPay and PESONet transfers through Philippine banks may carry small fees depending on your bank's fee schedule. We recommend checking with your bank or GCash/Maya account for their applicable charges.

jilliko offers a wide variety of online casino games tailored for Filipino players, including:

• Slots — hundreds of titles including fan favourites and exclusive games like Dragon of Demons and Golden Leopard
• Bingo — classic and themed bingo rooms with real-time play
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more
• Table Games — digital versions of poker, blackjack, and other classics

The full game library is accessible after logging in to your jilliko account.

Yes. All games on jilliko use certified Random Number Generators (RNGs) to ensure completely random and fair outcomes on every spin, hand, or draw. Our slot games publish their Return-to-Player (RTP) percentages so you always know the theoretical payout rate before you play. jilliko operates under PAGCOR's regulatory framework, which includes requirements for game fairness and integrity.

Absolutely. jilliko is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth, fast, and designed to work well even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

Dragon of Demons is one of jilliko's featured slot games — a high-energy, visually striking title with a mythical Asian theme. It features multiple paylines, bonus rounds, and free spin mechanics. Like all jilliko slots, it uses a certified RNG for fair outcomes. You can find it in the Slots section of the jilliko game lobby after logging in. Check out the Dragon of Demons page for more details.

Golden Leopard is another standout title in the jilliko game library — a sleek, high-volatility slot with a wildlife theme, cascading reels, and a lucrative free spins feature. It's a popular choice among Filipino players who enjoy big-win potential. Visit the Golden Leopard page to learn more about its features and gameplay mechanics.

If you experience a disconnection during a game, jilliko's system records the state of your session. When you reconnect and return to the game, it will resume from where it left off. Any bets that were placed before the disconnection are honoured according to the game's outcome. If you believe a disconnection caused an error in your balance, contact our support team with the game name, date, and approximate time of the issue.

jilliko regularly offers promotions for both new and existing players, including welcome bonuses, deposit match offers, free spins on featured slots, cashback deals, and seasonal promotions (especially during the Christmas season and major Filipino holidays). Current promotions are displayed on the jilliko homepage and in your account's promotions section after logging in.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Always read the specific terms attached to each jilliko promotion before claiming it.

No. Bonus funds at jilliko are subject to wagering requirements before they can be withdrawn. You can track your wagering progress in the Bonuses section of your account. Once the requirements are met, the bonus converts to real withdrawable cash. If you'd prefer not to accept a bonus, you can opt out before claiming it — some players prefer to play with their own funds only.

Yes. Most jilliko bonuses have an expiry period — typically 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited. Always check the expiry date of any bonus you claim and plan your play accordingly.

Welcome bonuses at jilliko are typically credited automatically after your first qualifying deposit. If you haven't received yours, check the following:

• Your deposit met the minimum qualifying amount for the promotion
• You opted in to the bonus before or during your deposit (if required)
• Your account KYC verification is complete
• The promotion was still active at the time of your deposit

If everything checks out and you still haven't received the bonus, contact our support team within 48 hours of your deposit.

Yes. jilliko uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and account activity are stored securely and never shared with unauthorized third parties. jilliko also employs fraud detection systems and regular security audits to maintain platform integrity.

jilliko operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing all legal gaming operations in the Philippines. PAGCOR sets strict standards for player protection, fair play, anti-money laundering compliance, and responsible gaming — all of which jilliko adheres to.

jilliko collects and processes your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We only collect data necessary for account operation, KYC compliance, and service improvement. Your data is never sold to third parties. For full details on how we handle your information, read our Privacy Policy.

If you suspect someone else has accessed your jilliko account, act immediately:

• Change your password right away via the account settings or password reset function
• Contact our support team at [email protected] to flag the issue
• Review your recent transaction history for any unauthorized activity
• Enable two-factor authentication (2FA) if not already active

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.

jilliko does not sell your personal data to third parties. We may share limited data with trusted service providers (payment processors, KYC verification partners) strictly for the purpose of operating our platform. We may also be required to share data with PAGCOR or Philippine law enforcement authorities when legally obligated to do so. Full details are in our Privacy Policy.

jilliko provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits — Get notified or automatically logged out after a set play duration
• Loss Limits — Cap how much you can lose in a given period
• Reality Checks — Regular pop-up reminders showing how long you've been playing
• Self-Exclusion — Temporarily or permanently block yourself from accessing jilliko
• Cool-Off Period — Take a short break of 24 hours to 6 weeks

Visit our Responsible Gaming page for full details on each tool.

You can activate self-exclusion directly from your jilliko account settings under the Responsible Gaming section. Choose a self-exclusion period — from 1 month up to permanent exclusion. Once activated, you will be immediately locked out of your account and will not be able to log in or deposit for the duration of the exclusion. jilliko will also stop sending you promotional communications during this period. Self-exclusion cannot be reversed before the chosen period ends.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Hotline — Contact PAGCOR directly for referrals to counselling services
• National Center for Mental Health (NCMH) — Crisis hotline available for mental health support
• Gamblers Anonymous Philippines — Peer support groups available in Manila, Cebu, Davao, and other cities

jilliko also has a dedicated responsible gaming support channel. Reach out to us at [email protected] and our team will connect you with appropriate resources.

Each jilliko account is individual, so limits can only be set by the account holder. However, if you are concerned about a family member's gambling, you can contact our support team to discuss options. We take third-party welfare concerns seriously. Additionally, if you share a device with family members, we recommend using device-level parental controls and ensuring your jilliko account is always logged out after each session.

The minimum age to play at jilliko is 21 years old, as required by Philippine law and PAGCOR regulations. We enforce this strictly through age verification during registration and KYC. If you suspect a minor has accessed jilliko, please report it immediately to [email protected]. We will act without delay.