jilliko Privacy Policy

jilliko ("jilliko," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilliko online casino platform. This Privacy Policy ("Policy") describes how jilliko collects, processes, stores, shares, and protects personal information in connection with your use of the jilliko website and all related services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It should be read together with jilliko's Terms & Conditions, which govern your use of the Platform.

For the purposes of the Data Privacy Act of 2012, jilliko is the Personal Information Controller responsible for the personal data collected through the Platform. jilliko determines the purposes and means of processing your personal information.

If you have any questions about how jilliko handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

jilliko collects the following categories of personal data from players and Platform users:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Email address, Philippine mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), deposit and withdrawal history, and transaction records.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and bonus usage.
• KYC Verification Data: Copies of government-issued identification documents, selfies or photographs submitted for identity verification, and proof of address documents.
• Technical Data: IP address, device type, browser type and version, operating system, and session logs.
• Usage Data: Pages visited, features used, time spent on the Platform, and clickstream data.
• Communications Data: Records of your communications with jilliko customer support, including live chat transcripts and email correspondence.

jilliko does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming purposes.

jilliko collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from accredited KYC service providers; fraud and risk data from payment processors; and regulatory data from PAGCOR or other competent authorities where required by law.

jilliko processes your personal data for the following purposes:

• To create, manage, and maintain your jilliko player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• To process deposits, withdrawals, and other financial transactions through your chosen payment method (GCash, PayMaya, or Philippine bank transfer).
• To provide customer support and respond to your enquiries and complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities.
• To comply with our legal and regulatory obligations, including reporting requirements under Philippine law.
• To administer bonuses, promotions, and loyalty programs.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications about jilliko promotions and new games, where you have provided consent or where permitted by applicable law. You may opt out at any time.
• To improve the Platform through analysis of usage patterns and player feedback.
• To enforce our Terms & Conditions and protect the rights and safety of jilliko and its players.
• To support responsible gaming, including monitoring for signs of problem gambling and administering self-exclusion requests.

Under the Data Privacy Act of 2012, jilliko processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to operate your jilliko account and provide gaming services).
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of our services, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilliko does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing your financial transactions.
• KYC & Identity Verification Providers: Accredited third-party providers who assist jilliko in verifying player identities and ages.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law.
• IT & Platform Service Providers: Cloud hosting, cybersecurity, and software providers who process data on jilliko's behalf under strict data processing agreements.
• Game Content Providers: Third-party game studios whose games are available on the jilliko Platform, to the extent necessary for game operation and dispute resolution.
• Professional Advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

jilliko retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your account relationship with jilliko.
• Closed Accounts: Following account closure, jilliko retains personal data for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, which may extend beyond account closure.
• Marketing Data: Where you have consented to marketing communications, your contact details for this purpose are retained until you withdraw consent or opt out.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with jilliko's data disposal procedures.

jilliko uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies may be used:

• Essential Cookies: Strictly necessary for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to improve your experience on the Platform.
• Analytics Cookies: Collect anonymised data about how players use the Platform, helping jilliko identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilliko Platform.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilliko:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data jilliko holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jilliko's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact jilliko's Data Protection Officer using the details in Section 15. jilliko will respond to all data subject requests within the timeframes prescribed by the Data Privacy Act.

jilliko implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilliko Platform.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Role-based access controls limiting employee access to personal data on a strict need-to -know basis.
• Regular security audits and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC requirements.

While jilliko takes all reasonable steps to protect your personal data, no method of transmission over the internet is completely secure. You are responsible for keeping your jilliko login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The jilliko Platform is strictly intended for persons aged 21 years and older, in accordance with Philippine gaming regulations. jilliko does not knowingly collect personal data from individuals under the age of 21.

jilliko primarily processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content suppliers with servers in other jurisdictions.

Where such transfers occur, jilliko ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012. jilliko will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis under Philippine law.

jilliko reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, jilliko will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the jilliko Platform following any update constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or jilliko's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the jilliko Platform
• Response Time: jilliko aims to respond to all privacy-related requests within 15 business days, as required by the Data Privacy Act.

If you are not satisfied with jilliko's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.